Input assistance and errors: accessibility for designers

  • Author: Access iQ ®
  • Date: 4 Mar 2015
  • Access: Premium

Quick facts

One of the most common ways that people interact with websites is through web forms.

  • Help users avoid and correct mistakes.
  • Users don't appreciate technical feedback.
  • Helping users with errors increases completed form submissions.
  • People don't perform as well with time constraints.
  • Encouragement is a good motivator.

One of the most common ways that people interact with websites is through web forms. While forms are usually the domain of the developer, the designer has responsibility in describing the interactions expected for each state of the form inputs and is vital in ensuring important accessibility considerations are accommodated at early stages of a project.

A designer has great scope to ensure that for every form a user encounters, it is clear what is expected of them and how they need to use the form to best effect. Forms utilise an entire team for a web project, since it has to be planned and designed, has content writing requirements and needs to be developed and tested to ensure the interactions, design, and writing are useful for users.

Reducing friction

A key element of the design process is knowing all states of the user's interaction, any potential hurdles, barriers, or points of misunderstanding they may encounter and to reduce friction for them in order that they may complete any inputs successfully.

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