Accessibility

Commitment to accessibility

Access iQ™ web accessibility is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

About this website

The Access iQ™ website has been designed to be as inclusive as possible. Should you experience any difficulties or have any accessibility feedback for us, please use the form on the Contact page, the link for which can be found at the bottom of each page. We will respond within one business day.

The site has three levels of content:

  1. Guest users are able to navigate certain sections of the site without requiring registration.
  2. Most sections of the site will require you to register by creating an account using your email address or signing in with your Facebook or Twitter login details. Registration is free and registered content is clearly identified in search results.
  3. Premium content is content that needs to be purchased to view. It is clearly identified in search results.

ARIA landmarks have been used through this website to enable easier navigation for screen reader users. Instructions for navigation with these landmarks are included in the screen reader information below.

ARIA landmark roles are currently supported by the latest versions of:

  • NVDA and JAWS when using Internet Explorer 9 or Firefox 3+
  • VoiceOver when using Safari on iOS 4+
  • Orca (Linux screen reader) using Firefox 3+

Access to some premium content on the website attracts a fee. Details regarding subscription are available from the home page of the website or from any pages that are categorised as premium content. These pages are clearly identifiable from free or registered content.

The website has been tested on a number of mobile devices and displays will differ depending upon the type of device and its orientation (landscape or portrait mode). All functionality of the website is maintained for mobile devices.

Using this website

Text resize

You can use your browser's zoom function to increase the text size. To use your browser's zoom function please follow these instructions:

Microsoft Windows users:

  • Internet Explorer 7 and 8: Either select the 'View' menu and select the 'Zoom' option or for keyboard users hold 'Ctrl' and press the '+' (plus) or '-' (minus) keys.
  • Internet Explorer 9: Either select the 'View' option from the menu bar and select the 'Zoom' or for keyboard users hold 'Ctrl' and press the '+' (plus) or '-' (minus) keys.
  • Firefox: Display the standard menus by going to the menu bar, select 'View' menu and select the 'Zoom' option or for keyboard users hold 'Ctrl' and press the '+' (plus) or '-' (minus) keys.

Mac / OSX users:

  • Safari: Either select the 'View' menu and select 'Zoom In' or 'Zoom Out' or for keyboard users hold 'Command' and press the '+' (plus) or '-' (minus) keys.

Changing the colour scheme and contrast

Different browsers will allow you to customise the colour scheme and contrast levels to suit individual needs. Helpful information on the different browsers and methods for customising the font colours and background colours can be found on the BBC's My Web My Way.

Navigation using a screen reader

We have endeavoured to maximise the ability for users with vision impairments to use a screen reader with this website. Visitors using recent versions of screen readers can navigate using the following keystrokes:

Headings

  • 'H' to cycle forwards through the headings
  • 'Shift' + 'H' to cycle backwards through the headings
  • '1' to navigate to the next level 1 heading (or a number between 1 and 6 to navigate to the next heading on this level)
  • 'Shift' + '1' to navigate to the previous level 1 heading (or a number between 1 and 6 to navigate to the previous heading on this level)
  • 'Insert' + 'F6' to provide a list of all headings

Links

  • Press the 'Tab' key to proceed through the links or 'Shift' + 'Tab' to cycle backwards through the links.
  • 'Insert' + 'F7' to provide a list of all links

Landmarks

Using JAWS® Versions 10-12, you can use the keyboard navigation in virtual mode by:

  • Next landmark: ';' (semicolon)
  • Previous landmark: 'Shift' + ';' (semicolon)
  • List of landmarks: 'Ctrl' + 'Insert' + ';' (semicolon)

Using NVDA 2011.2 the landmark keyboard combination in virtual buffer mode is:

  • Next landmark: 'D'
  • Previous landmark: 'Shift' + 'D'
  • List landmarks (and list/headings): NVDA + 'F7'

VoiceOver users can navigate a page via landmarks by choosing 'landmarks' in the 'web rotor', then finger flicking up or down will move to the next or previous landmark.

Navigation in Opera

If you are using Opera, you can use the 's' key to cycle forwards through the headings, and the 'w' key to cycle backwards through the headings.

Web Accessibility Initiative (WAI)

This website endeavours to conform to World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0, which explains how to make web content more accessible for people with disabilities. We are committed to achieving compliance with WCAG 2.0 to Level AA.

W3C standards

This site has been built using code compliant with W3C standards for HTML5 and cascading style sheets (CSS). The site displays correctly in current browsers and using standards compliant XHTML/CSS code means any future browsers will also display it correctly.

Exceptions

Whilst Access iQ™ strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. At present we are experiencing some difficulties with the accessibility of our media player with the latest release of Adobe Flash 11.3. We are currently working with Adobe towards rectifying this problem.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing the Access iQ™ website, please don't hesitate to let us know using the form on the Contact page. This link can be found at the bottom of each page and we will respond within one business day.

Known errors

If you are visiting Access iQ™ through the Chrome browser, you may see the following error message appear intermittently at the bottom of each page:

“Fatal error: Call to undefined function user_access() in /home/accessiq/release5/sites/all/modules/rules/rules.module on line 1194”

Please note that this is an error with the Drupal Content Management System, and not with Access iQ™. The issue has been logged with Drupal and it is hoped it will be resolved in the near future.

Accessibility assessment by Web Key IT

Accessibility testing has been provided by Web Key IT Pty Ltd which involved extensive technical accessibility evaluation together with testing by people with disabilities. The user testing was performed by the team at the Digital Accessibility Centre which employs trained testers with a wide range of disabilities. The website was tested in June 2012 in accordance with the W3C WAI Evaluation Methodology currently under development. The accessibility of the website will be reviewed regularly during the development process with the aim of reaching WCAG 2.0 Level AA.

If you have any questions regarding the accessibility assessment of this website, please let us know using the form on the Contact page. We appreciate and welcome your feedback and suggestions.